Return, Refund & Cancellation Policy

At NAQSH DECORS, we craft every piece with love, precision, and dedication. Please read our comprehensive policy regarding returns, damage claims, cancellations, and refunds below.

Mandatory Unboxing Video Requirement

To protect both our customers and our business against transit damage or missing items, a complete, continuous, unedited unboxing video is mandatory for any return, replacement, or damage claim.

The video must clearly show the parcel label, tracking number, and sealed outer packaging before opening.
The opening process must be recorded continuously without cuts, pauses, or camera edits.
Claims without a valid unboxing video recorded at the time of opening cannot be processed.

1. Order Cancellation Policy

• Cancellation Window: You can cancel your order strictly within 12 hours of order placement, provided production has not yet commenced.

• Handcrafting in Progress: Once your order status is updated to "Handcrafting in Progress" (or "In Production"), cancellations are strictly not permitted, as raw materials and custom production have already been committed.

• Cancellation Refund: If cancelled within 12 hours (and prior to production), the full refund will be credited directly to your NAQSH DECORS Wallet Balance for future purchases.

2. 7-Day Return Window (Standard Items Only)

• Standard, non-customized products can be returned within 7 days of delivery.

• Condition Requirements: The product must be completely unused, in its original condition, with original packaging, tags, and receipts intact.

• Return Shipping Fees: Return shipping costs must be borne and paid for by the customer. NAQSH DECORS does not cover return freight charges for preference-based returns.

3. Non-Returnable & Final Sale Items

Customized & Made-to-Order Products: Personalized resin frames, custom nameplates, resin clocks with customized text, and bespoke gift hampers are strictly non-returnable and non-refundable. These items are handcrafted specifically for you and cannot be resold.

Handcrafted Artisan Variation Notice

• Artisan Uniqueness: At NAQSH DECORS, each handcrafted resin decor item, Lippan wall art, and custom clock is individually poured and handcrafted by master artisans.

• Natural Variations (19-20%): Since each piece is handmade, slight differences in color, shade, gradient, texture, resin patterns, or small bubbles may occur. These variations are normal and natural in handmade products, so the final piece may look slightly different from the photos shown. This is what makes each piece unique and one of a kind.

• Not a Defect: Minor natural artisan variations celebrate the unique handmade nature of each piece and are not considered manufacturing defects or grounds for return.

4. Transit Damage & Replacement Process

• 24-Hour Reporting Window: In the rare instance that your shipment arrives damaged or defective, you must notify our customer support team within 24 hours of delivery.

• Required Proof: Send your order ID along with the mandatory unboxing video showing the damage to our official support team via WhatsApp or email.

• Resolution: Upon verification, NAQSH DECORS will ship an immediate free replacement of the damaged item at no additional cost to you.

5. Refund Processing & Wallet Credit

• Approved refunds (for valid cancellations within 12 hours or verified return claims) are issued to your NAQSH DECORS Store Wallet Balance within 24-48 hours.

• Wallet balances can be conveniently redeemed on any future purchase across our store without expiration.

Have questions about your order?

Contact our Customer Care team via WhatsApp or Email for immediate assistance.